Shocking Service

Good day

On Friday 1st December around 23.00hrs my fiber comms went out. I reported the outage on Saturday morning and asked for a time line for a fix, it couldn't be provided. No confirmation of my complaint was recorded or received. I phoned again on Saturday afternoon, same response with an added that "no technicians are available"..and when asked why there was no confirmation of thr outage I was told "I have only just put the complaint on the system now"!!!!!! I phoned on Sunday morning, and was told there was still no feedback available. I phoned Sunday night..still no feedback available with an added comment of "we will only know on Monday morning when the technicians give feedback" I requested to speak to a Manager and was told nobody is available!!! I phoned Monday morning, I was told to please hold whilst they contacted the technicians to get feedback, I held for 15 minutes with no response so I cut the call. I phoned back ten minutes later and was told that they are aware of an outage (!!!) but there is no timeline or feedback available. Your App only confirmed a problem on Monday morning!!! I have never received such pathetic and unprofessional service from a company that takes my money every month. Who is running this business???? Absolutely shocking service!!!!