TS
Tracey S

1 reviews | Active since Mar 2009

04 Jan 2017, 11:24

SHOCKING SERVICE

<p>I changed to Axxess based on the service from Telkom technicians - well the servcie from Axxess from the day i joined as been absolutely shocking. The sales team were great before signing up -the odd call center technitian was okay - the rest unhelpful - and the accounts department is clueless - i can not stress enough just how shocking they are. They will say you are syncing way higher than you are actually receiving - they will say there is no problem with your line when there is - they will invoice you far higher than they should - debit your account when they should not. They make Telkom look like superstars - and we all know the challenges with Telkom. </p>

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Replies (1)
Axxess.co.za
Axxess.co.za's reply05 Jan 2017, 08:42
Official

Hi Tracey, so sorry to hear that. Please email your account details to *** so we can assist with any current issues you are experiencing. Sorry for any inconveniences caused. Thank you