Shocking lack of urgency to a problem with a DSL line - unacceptable "escalation" procedure.

<p>I have been experiencing problems with packet loss for 3 weeks now! I have spoken to about 10 different support technicians at Axxess, including supervisors and managers, and I am still having the same problem with the Telkom line. I pay Axxess to look after the line for me and to resolve any issues with the line. Firstly, I lost work and money because I couldn’t do my job properly (I connect to remote servers and use Skype for calls). Secondly I lost my year-end bonus because of the technical problems. Thirdly, and most seriously, I then lost my job.</p> <p>I am very dissatisfied with the terrible service that I have received from Axxess in dealing with this problem. No-one offered me an alternative solution until the problem was resolved, despite my asking twice – in fact no-one even bothered to answer my request. </p> <p>Finally, when I express my frustration with the poor service and let you know I will be cancelling my account, you remind me about the date that I must submit my request by!!! No. I expect you to do what you can to make sure that I do not have to suffer any longer with this lack of urgency in attending to the problems I have experienced this month. Instead of telling me about the date you should be following up urgently with Telkom to get the problem resolved as you have a very unhappy customer.</p>