Shocking Incompetence and Zero Accountability

My experience with Axxess has been an absolute disaster from start to finish. I ordered a SIM card and was explicitly told by their own agent that the order was received and delivery would take 3–5 working days. Shortly after, the order magically vanished from my account like it never existed. No update, no explanation, nothing. When I followed up, another agent tells me there is no record of the order at all — despite me having full chat transcripts confirming it. At the same time, I’ve been billed multiple times, and then out of nowhere I receive a credit note showing the order was “cancelled.” Cancelled by who? Certainly not me. The level of incompetence here is unbelievable:

Agents end chats without resolving anything

No internal communication between departments

Nobody takes responsibility

You are constantly pushed elsewhere instead of being helped

“Support” channels can’t actually support you

What makes it worse is that their agents refuse to escalate issues internally. Instead, they tell you to phone or email other departments yourself — meaning you must spend your own time and money fixing their mess. This is not just bad service — it’s complete operational failure. Systems don’t align, staff contradict each other, and customers are left chasing ghosts. At this point, it genuinely feels like there is no control, no process, and no accountability within this company. If you value your time, money, and sanity, stay far away from Axxess.