Shocking Decay of a Company.

This review regarding AXXESS is written with such extreme disappointment and disgust that I today through frustration have severed ties with the Company through their poor service and vindictive attitude toward me as a client.

I have been a client for plus 12 years. Their service and offering was outstanding for most of this time. I contracted their service for ADSL Line initially and Hosting of my domain and recently changed to Fibre.

The contracted figure was R 399 per month which after 3 months they arbitrarily increased this to R 488 monthly. I complained in regard to this issue and accepted the excuse and remained on their service. In March of this year I received an account for plus R 1 500 which was then commented in a follow up email as being a Bug. in the system. I then received an account for R 684. This without any substation or communication.

Their Advertising on their Web offers the service at R 615 & R 645.

I attempted to call daily without success. I sent emails without response. I called the call centre late one night and chatted with a young lady. I discussed the matter and asked that JoAnne, whom I had previously dealt with regarding the R 488 charge. I to this day have not had a returned call. I have subsequently called in a n endeavour to find resolution, without success.

Their service on the call centre was, years back, seriously impressive however has now declined to a point of "Disgrace". The Call Centre staff, in numerous cases, are untrained and lack the skills to communicate with the public satisfactorily.

I am saddened that instead of progress the company is , while possibly making healthy profits, in decay.