Shocking customer service and lack of accountability

In the past I used to receive exceptional service from Axxess. However, this changed drastically over the last few years. I've had no fibre connection since Friday 05 June. I reported this on the 6th of June, and after spending quite some time on the phone to give them basic information they should have e.g. IP address, I was assured that Frogfoot was aware of the issue and working on it. Sunday morning still no connection and no communication, and again the same response when I phoned.....not their fault. Phoned again on Monday morning, and surprise surprise, still the same generic response. I contacted Frogfoot directly, who indicated that my line was in working order from their perspective. After sending this info to Axxess, they reply yet again with the same generic response and send me a picture of their pathetic once a day update on their website. How is it possible that they cannot be more transparent, that there could not be better communication to their clients, and that they are taking absolutely no responsibility? Who is going to pay for my hundreds of rands of data I had to buy over the last few days?