Shocking customer service

Customer service is not something Axxess seems to know ANYTHING about! During July/August I tried to have my domains moved to my own Axxess profile as I had a fallout with my business partner and we were no longer communicating. A profile was created but I was told that my ex partner needed to request the move from an email account that was no longer operational. He did request from another email but this request was ignored. At the beginning of October my websites went down as my ex partner had not paid his account. I contacted Axxess and asked if I could pay for my domains directly to have them reinstated. I was told this s not possible. Toward the end of October I received a mail from Yolanda Pillay stating that if I paid my account they would move my domains to my profile. I was overjoyed. I told her I will not be paying for October as my sites had been suspended but I was happy to pay November. She did not dispute my comment and on the 24th October I sent through the period and my sites were transferred immediately. I thanked her profusely for the promt service as I expected it to happen on 1st Nov. HOWEVER on 2nd Nov I received an email claiming my account had not been paid? After requesting a copy of the invoice it also came to light that my hosting had increased in cost? I sent screen shots of the discussion with Yolanda showing where I advised I was paying the November hosting and asked why the cost had increased. I was then told I had paid October and the increase was due to me not having a reseller profile. I REFUSE to pay again as none of this was explained to me when the domains were transferred. At no point did Yolanda correct me with regarding to paying November hosting. But did I receive an invoice to this effect so I was under the impression everything was going well. I will NEVER recommend Axxess for any service after this!!