Shared hosting (non) service.

Axxess, for years I have advocated that you are the best ISP in South Africa. I have enjoyed 6+ years of excellent, basically uninterrupted service from you. That I can never take from you.

Axxess. Migration from cPanel to CWP. This has been a hellish, nightmarish experience for me. You dropped 3 of my 4 subdomains, you dropped my domain, you dropped all but one of my email accounts.

You have done damage to my business, you have done damage to my confidence in you as a service provider.

I have been requesting via your ticketing system that my email accounts be restored. Ticketing system gets no results, no responses. So I make my voice heard on twitter, where some autonotom keeps burbling the same robotic response, a request for a DM.

So I DM your robot on twitter, only to get half-baked results, and nothing done about my email accounts. I create a new interim account for myself in the meantime on CWP, so that my business may proceed while I wait for you to clean up your house. Every email I send from this account to a gmail address gets flagged by google as being spam. So my clients still won't get my emails.

Upon learning this unfortunate state of affairs mentioned above, I proceed to make contact via twitter again, get the same robot response, add another DM about my missing email accounts.

My email accounts are back. But I cannot log into them, appears the old passwords were not part of the recovery effort. CWP reports my mailbox sizes as 0MB, I can only assume all my emails from the last 12 months are gone?

There is no sincere apology. No offer of compensation, refund, free month. Not even a "sorry, we messed up". Your deafening silence is the reason why I am currently scouting for a new service provider. Had you been upfront about the situation, the extent of the damage, and ANY indication of a workable timeline, you might have retained me.