Shady business practice

<p>I signed up for a 100Mb/400Gb combo from them in Jan this year. Last week I wanted to up my cap as I was using just over 400Gb per month. I had a look at the cost for the 100Mb/600Gb combo at R1299 p/m but with no option to start the service on the 1st of July. So on Friday, that same week, I logged into my control panel and changed the service. The next day, Saturday, I get an invoice from Axxess for R1895, R495 more than the price quoted. My first two calls to their support and accounts department ended with them telling me that they had made an error, and that as an existing client I should be paying R1299, as shown on my control panel. When I asked them for a credit note the story changed. Now I was told that as I had changed my package I would have to pay the new amount. To add insult to injury I couldn't even go back to the deal I had before, and if I cancelled my service today it would only come into effect at the end of August.</p> <p> </p> <p>Needless to say, this has left a sour tase in my mouth and I have taken this up with the ISPA. Do business with this company at your peril.</p>