Service upgrade request

<p>Good day,</p> <p> </p> <p>My account number is 095585 and on the 1st of November, I requested a service change from 4mbps to 8mbps.</p> <p>I was informed that an amount of R80 was payable and would be deducted once the service change was effected. The R80 was deducted the same day, but no service change took place, so I have essentially paid you for nothing. I received an email from Dyllan Lamprecht stating the upgrade request had been submitted to Telkom and it would take up to 7 days to complete. </p> <p>After 4 days my line synced at 8mbps and all was well, but the service change did still not reflect on your system. Two days later the line went back to 4mbps without any notification to me as to why this has happened. I immediately sent a message to your support service on the open ticket for my service change, which after two further messages I have still failed to receive a response, so I wouldn't really say I feel supported, rather ignored.</p> <p> </p> <p>I phoned in and explained the situation to a gentleman who informed me that according to your system nobody has attended to the service request yet and he would look into it and phone me the next day. I am still awaiting the phone call.</p> <p>If it gets to the point that Telkom does their job and you fail on your part it seems pointless to not use them directly, as I have had to phone them countless times to resolve issues you were unable to assist me with. So much for boldly stating you deal with Telkom so I don't have to, more like you deal with Telkom when it is convenient and at your leisure.</p> <p>If this issue is not resolved before end of day on Friday the 11th of November you can count yourself one customer short, as I will be taking my business elsewhere. </p> <p> </p> <p>I await your urgent reply in this regard.</p> <p> </p> <p>Sincerely,</p> <p> </p> <p>Wynand Hoffman</p> <p> </p>