Service so bad it is baffling to describe just how awful this so called service is

Since 25th October 2024 and even now as I write this review I have no connectivity on my one Fibre line. Today will be the 9th day of no connectivity. It is a Dental Practice. So patients cannot phone in since of course the VoIP service is down also. They cannot confirm medical funds either via phone or using portals provided by most medical aid providers. To do so they need to make use of they mobile devices.

During this period of time I provided a mountain of evidence that the problem is not on our end, from log files to screenshots to photo's of the OTN/Fibre Box (which is fine)

1. Tickets logged are not being responded to, just closed 2. I have been **** to by being told in writing that the service will be up by the 30th of October which have now been days. 3. They ask people to rate them on google maps to stand a chance to win which I find ********* and I wrote my own review and an 'escalation manager' did phone me on Friday 01-11-2024 after I explained all the issues and efforts I did on my part (~45 minutes worth of time spend) and he told me that he will look into it but yet here we are, in fact when I talked to a support agent they told me that ALL tickets have been closed 4. The condescending manner in how I am treated is something I will not tolerate.

This is completely and utterly unacceptable. So much so, I had NO CHOICE but to sign with another ISP to install Fibre at that location and had I not been **** to by being told it WILL be resolved by the 30th of October 24 I would have done so sooner but as result now I have to wait. THE ONLY saving grace is that the ISP I have signed up with for a Fibre connection is using a different Fibre provider in that location.

I have had bad service in my life, but this is BY FAR the worst not only in respect to being treated like I am not even a client but the damage done to resulting from the Dental practice not able to as mentioned and having to use they mobile provider to function to a certain extent.