************ Service Provider

I have been a paying client for the past year ....my home I was renting was broken into twice in a span of 6 days. I had to move family urgently from the property. I then liaised with Axxess and several times have I been asked what the reason for sudden move was - I have responded to several emails explaining. The only thing I get in return is " sh@t happens"....well my translation with response received. My contract renewal is 01 May 24 and I requested to cancel & move asap...that did not happen and I was advised I still need to pay until end of May regardless of contract renewal date. If my service was moved that would've meant I would have to pay for 2 x subscriptions which I did advise not feasible for me. And all im getting is comms from Axxess wanting payment for May. I have not used service since end of March. I understand every business has T&C however there are certain extenuating circumstances that exclusions may be allowed.