SERVICE IS PATHETIC

So I made the mistake of applying for a new service instead of changing my existing service with Axxess on my fibre line. It ended up in me having to services instead of just one, and I had to telephonically sort it out.

After sorting it out, I received an SMS that the line is about to be moved to another service provider and that if not actioned it will be moved to a holding pool. Funny thing is the new provider is Axxess as I app**** for a new service with the number already registered.

I immediately phoned and it was resolved according to the support staff.

Tonight at 19:45 I lost internet and on enquiring, was told by support that the line was moved to the holding pool as OpenServe as there is a pending move on the line.

It is unacceptable that they were the ISP of the Year for multiple years, but that they cannot get this sorted. What really ****es me off, is the lines department are only available in office hours, so I now need to wait until tomorrow to phone them... I work in Johannesburg and live in Centurion, so I will not be at home so it is probably going to end up that I will be stuck without connectivity because of INCOMPETENCE for at least 2 days... That is if they can get the line back from the holding pool.

This is really pathetic. Been a client for almost 10 years and this is how I get to pick a new provider....