Service is like walking through molasses

I have taken out a fibre line (already installed with an existing router) with Axxess that comes from Zoom Fibre. All the online stuff, swift and happy, until it came to activating the line and the router.

Eight business days later... X-offline. Sales tells me to contact support. I reach out via a ticket, email, and the WhatsApp channel. No answer.

What is the use of your WhatsApp if it spews all day that you are too busy, and then after five, no agents are available?

Where is your sales hand-over? A line is not just an automated portal activation; there is a user on the other side who needs to get the modem settings so the device can be configured.

Where are you Axxess?