**** SERVICE

I am soo tired of Axxess and Vumatel, I reported a issue with my WIFI on Saturday evening at 21:00.

Nothing has happend, on Sunday two technicians showed up at my house, doing whatever, informed my they need to look for the fault. It's Tuesday yet I am without any internet connection, My mother works from home due to this useless technicians and service provider my mother is unable to work.

I am so fed up with this, but they are quick to increase your monthly payment. What am I paying for?? I can understand faults happen but does it have to take this long for the problem to be solved??? When trying to phoine them you are placed on hold for 30 minutes and all they can say is " we apologize for any inconvenience" This does not fix my WIFI?

Your client service is up to ****, please teach your consultants how to speak to a client. I also worked in a call center and this is not the way I was trained to speak to my clients.

I am sure I am not the only one that feels like this. My aunt stays next door they are also with Axxess-Vumatel, my niece is unable to continue with her online schooling because of your pathetic service.