Service delivery

<p>Good day ,</p> <p>I have a premium 4 mb uncapped within you guys ( axxess ) but only manage to get 1.92mb or less all the time . Why is that ? If you don't or cannot offer the the speed I'm paying for , then why sell me the package to begin with and take my money knowing you cannot offer the service . I've been paying for the since august 2016 . What are you doing to fix this or are you just going to continue taking my hard earned money ? Do I get a refund ? Or are you going to fix this and credit my account ? If you credit my account why wasn't I notified that you couldn't get the 4 mb in the first place or what exactly are you going to do to correct this issue ! Because 8 months is a very long time to make me pay for something you never intended to offer to begin with . Please don't tell me you logging a call with Telkom because my account is with you and not telkom .</p> <p>Appreciate your soonest feedback </p> <p> </p>