Service cancelled with AXXESS due to lack of account department communication

<p>This is just an informative note as to why I cancelled my service with AXXESS. I recently app**** to have my line speed increased from 2Meg to 4Meg. This could not be done due to capacity in the Telkom infrastructure in my region. Unfortunately I also app**** to have my uncapped upgraded at the same time, not knowing there will be a problem in the Telkom exchange not being possible to have a line speed faster than 2Meg. The invoice for this was R59. I logged several tickets regarding the 4Meg uncapped portion of this application. AXXESS did not respond to any of these tickets.</p> <p>I was so frustrated not receiving any feedback that I decided to cancel all my services with AXXESS. A 4Meg uncapped portion was clearly not possible if your Telkom line is at 2Meg.</p> <p> This left me also no option as to reverse the bank order. They then invoiced for R16 that I payed “had to”. I just hope this is not on top of the R59?<br /> Please note I will place another report just to confirm my line is released to the holding pool 1 June as I suspect AXXESS will hold my line transfer hostage regarding this issue. I am not sure if this is possible as I will be using Fibre from June but neither do I want outstanding money against my name from AXXESS.</p> <p> </p>