Seelan Jean Pierre: Rude, Unhappy Employee

I called in to log a fault, I gave my customer ID & then waited for the what's the problem, how can I help? Did'nt happen, just dead silence. Eventually I asked if the person is still there. Seelan Jean Pierre then rep**** ja I'm waiting for you to say something. I promptly flipped my lid because I work in customer services too and I generally don't treat or speak to clients/customers like they are sitting next to me at the local pub. I asked repeatedly to be put through to a manaher/any other person but he just kept screaming that he does'not have to put up with customers requests he will just put down the phone after 2 and a half minutes of his screaming refusal to put me through to someone else the call was dropped and I called in to speak with someone else. While I am annoyed that my line does not seem to be working and have since had to call in twice to log this fault. I am more disgusted with Seelan Jean Pierre's pathetic \customer service\". I've taken screenshots of his public posts about the lack of appreciation he feels as an employee, hence the reason he won't think twice to treat your customers like dirt. Teach your employees some professional and Internet etiquette."