****xxes

So it all happened last month when I upgraded my fibre line to a higher speed. It took 9 days / 7 working days (which is within Axxess terms). Then I finally had to move out of my place. So I requested to close my Axxess account, unfortunately it was on the 2nd of this month. They then told me they can only close it at the end of July. So the "month to month" contract is a sham because they request you to have a month notice to cancel, which now means I'm forced not to move, otherwise I loose my money.

Now I decided to take the slower speed, to save money. I didn't see an option to change it at the end of the month, so I took the default option just to change it. THEY CHANGED THE SPEED WITHIN 1 DAY. So they *****ING MY MONEY. So when it benefits them, they will do it quickly. Now I'm told to phone them again tomorrow to change it. They have no internal communication. I'm not even working for a tech company and we have better internal communication between divisions. **** company.