****med by Axxess

My sister ordered a sim only deal with Axxess and a Sim+Modem Combo was delivered to her in error. She immediately alerted Axxess and sought that the modem be fetched, as she did not need the product. However, this request was not attended to and was instead told she would be penalized for early cancellation and R999 be deducted from her account as penalty fee despite not having used the product.

Importantly, she cancelled within the 15 days cooling-off period in terms of the Consumer Protection Act and according to access, their monthly deals mean you can cancel anytime.

Taking advantage of lay persons, I have not been able to reach their call centre as their lines are engaged.