Sad to say the service is going bad

I used to get good service from Axxess internet. Now since I started arranging my moving to a new house the service went from good to ****. Problems with my adress and evotel actually got that sorted. With this process I were told that I can get my free to use router. I just have to pay the amount of R249 for the courier. No problem. I asked to be called back on the 27th of October so I can make the payment and get the router before the change of adress. No calls received. Yesterday 4-11-25 I called to confirm that the arrangements are still.in place. Nothing.Excuses this and that side. Spoke to Evotel and on their side its sorted but Axxes doesnt know whats going on. Today 5-11-25 I called to follow up on the router. Nothing. They dont know suddenly anything about it. I have to redo the request and wont be able to receive the new router in time. What is happening with the service? Think you should get capeable people to assist not a lot of palucas that cant do their job and doesnt care about customer service