Rude consultants on whatsapp

Dealt with the most rude consultant, you will see I gave her rating of one and you will see the whatsapp conversation where she **** and said that I shouted at her and said "hey". I called in to ask why am I not connected and ask about turnaround times, no clear answer just a technician will call you. When stating my case again to her and posing her with questions she asked that I do not interrupt her when she speaks and that she will let me speak. As a new customer very SHOCKED at how I am addressed about an issue they failed to resolve, I kept quiet and listened to her lies about a technician calling me. It was then my turn to talk because I have been listening to her and then she interjected while stating my case, I then asked her to listen to me without interrupting. She then told me I am rude and continued to send a text lying saying that I said "hey" to her. I am just really shocked. I later decided to personally contact vumatel and they assisted within 5 mins LOL imagine!!!