Rude and lack of experience

<p>I ordered a 4MB uncapped combo with axxess.</p> <p> </p> <p>When I got everything activated and working (Monday), the line only synced at 700kbps which Axxess blamed Telkom for.</p> <p>Thursday night my DSL dropped completely and Axxess blamed Telkom for it even though was only the DSL and not the Telkom line.(Friday) I had to follow up twice on Friday as I got no feedback.</p> <p> </p> <p>I followed up again this morning and Axxess said that it was not assigned to a technician yet. </p> <p> </p> <p>What is the point of getting DSL and data from Axxess is I am still going to be told that Telkom is at fault and still have to wait for useless Telkom staff to rectify the issue.</p> <p> </p> <p>I then requested a cancellation and refund for this package as I am getting nothing out of it and it is just a waste of my time. I then had to argue with the support agent as they refused to acknolwedge the DSL line and kept telling me that they are not handling the DSL line. I eventually had to send her a screenshot of the package to get her to understand.</p> <p> </p> <p>I truely expected more from "ISP of the year" and really hope that I am able to find an affordable way to get a stable internet connection for my business. </p> <p> </p> <p>At least I can say that Axxess has failed to deliver me a service more than once which will result in me never making use of them again.</p>