******* service from axxess agents

Unbelievable service .....no internet for 2days and all i get told is to reset apn and then restart router...ive done this 11times and still thats the only option each n every agent gives me ...... I just want what I paid for or atleast an answer that is satifactory ...nobody seems to know how to resolve the issue ......and this was the same case when i first bought this deal.....in June ....not even a year and already twice ive had this issue...and agents dont seem to know anything beyond my APN and restartimg my Router