Rotten service by Axxess

I app**** for internet through Axxess almost 3 weeks ago. Initially their service was good, we received the router a week after applying. The line was also activated (so they said) by that time. We then discovered that there was no fibre box in our property. It then took Axxess 4 days and numerous calls to actually log this with Openserve. Suddenly, they did not know where we lived, ended up sending aerial photo's with wrong addresses to verify where we live. Eventually, a call was logged with Openserve 4 days later. It has been another 5 working days and no update, no feedback, nothing. We work from home and it is costing us a fortune to buy cellphone data every day to do our jobs. Can it really take 3 weeks (and probably longer) to arrange something as simple as internet in 2025? We have now called and asked to speak to a manager, we have been holding the line for over 18 minutes, no response. I would strongly suggest looking for alternative service providers when looking for internet. By the way, we live in the heart of Pretoria East, so we are not remote. There is NO plug and play as advertised!! The manager Gershen refuses to talk to us as he is seemingly too important. Rotten service!!!