******* ISP

After our DSL was down for almost a month and uncounted calls to customer service, they finally managed to fix it. We had to pay a 10mbps line even though the AXXESS internal speed test recorded only 1-2 mbps throughout the month (if it worked at all). Passing on responsibility for weeks to telkom and to us as customers. Eventually a telkom technician told us, that we can't technically receive 10mbps on that line. That is what AXXESS have sold to us though, saying it is possible. No refund on being overcharged for more than a year, no apology, nothing. Just again: blaming us for signing up for 10mbps. This is a pathetic business ethic combined with the most ******** customer service I have received in a very long time. In my eyes this is actually **********, and we will never come back as customers. Don't get **********.