Ridiculous Service! Cancel my service immediately!
For the past 2 weeks, my line has been disconnected without fail on a Wednesday. The first time this occurred (08/08/18), I called in, the lady told me its because there is an outstanding amount owing. I then got disconnected, and called in again. I then spoke to another agent, who said there is no amount outstanding, and "fixed" the issue. (apparently my mac address was removed from some list - dont know how that could happen). Issue "resolved"! The second time this occurred (15/08/18), I again had to call in. (waste my airtime). The first agent who answered, said there is an amount outstanding, and then on second glance said, oh no there is not. She then proceeded to tell me that she will put me on hold as she needed to do something. I ended up waiting for 10 minutes on hold. I put the phone down! I then called again after 5 minutes. And spoke to yet another agent, who again told me, there is an amount outstanding. I then asked to speak to a "supervisor". I waited for maybe another 10 minutes for the "supervisor" to eventually get on the line. After speaking to him (Lazola), and waiting for him to access his system and open the invoices (which still did not happen, as he was saying his laptop was slow), I then had had it! He was singing the same tune, an outstanding amount of R43 was due. This invoice was dated 27/7, which was paid at the time. However, when I log into the system (TODAY), I STILL see the R43 as an outstanding amount! What I would ALSO like to mention, is that I setup a debit order to run off my account, and when I set it up, there is a PAY button which you can click, and I am ASSUMING, that whatever is owed, will be paid. I proceeded to click the pay button, and my account for the month was paid. (or so I thought!!!) What I have noticed, when I check my account online, is that there is a R43 reversal. What is this???
I wish to cancel my account NOW! not at the end of September, IMMEDIATELY! So can someone action this ASAP, as I would like to get my line up with someone who values their customers and not treat them in the manner which I have been treated!