Reseller or not, Axxess will NOT assist with anything!

As a reseller for Axxess one would think you would get some extra form of support since you are essentially helping them build their company. BUT, these guys are on another level of bad service. Keep in mind, the "customer reviews" on their website is probably the only ones that was positive. So I ordered a fibre line for myself through my reseller portal, and everything seemed like it will be smooth sailing. My router was delivered within a week, but no installer in sight. I contacted their support through the ticketing system in the RCP, after 5 days of waiting a consultant advised that it may take up to 30 days for installation. Well, we passed the 30 days, an no fibre line or contact has been made. I then logged another ticket to which they rep**** and said I must contact the lines department, which I did. The lines department basically told me to wait a bit more. To me it looks like none of the support consultants know what the hell they are doing there. At this point I will be seeking another company to take my business to since the support here is not existent and my accounts manager never answers any of my queries. Well done Axxess, I really hope this review makes your website so others can be warned! Pathetic!