Regrets

I was excited to get fibre but from day one there were problems,took them 3 weeks to get us connected. Then two months no problems,and now back to square one. Most unhelpful consultants,who seems to think issuing a reference number is helping. Five days without WiFi again,still no end in sight. And the audacity to send questionnaire to rate their service,what service I ask you? I do so regret meeting that sales agent of theirs!