Refusal to dowgrade my package, and reduce my month end debit order

Axxess has refused to downgrade my account for the new month of May, one of the terms in their policy is that no downgrade can made in the same month of upgrade.

Firstly i am a long standing customer and have many products with them. all my services for topup and upgrades are billed and deducted within two business days, my account even for the upgraded services are up to date.

When i enquired about "what relief measures are in place during Covid-19 to relax some of these terms of use" I was told that nothing was in place, and was directed back to my agreement at inception (when the world was able to work unencumbered by Covid-19).

I have not been able to work, and need my month end debits reduced.