Reduction in fibre cost pocketed?

From: Liela G***xx Date: Fri, 2 Jul 2021 at 07:40 Subject: Re: Support Request To: Axxess <***> Dear Axxess I am used to you automatically closing unresolved tickets, however, I would request a response to this critical matter. Are you simply pocketing more profit, or passing on the benefit of Vumatel's significantly reduced rates to your customers?

From: Axxess <***> Date: Thu, 1 Jul 2021 at 20:14 Subject: To: Liela G*** Hi Liela A response to ticket: bbbdmaa63m with subject: Price query acc 1***x has not been received for 48hrs. We have automatically closed this ticket, however If you reply to the ticket again, it will reopen. Regards, The Axxess Team

From: Axxess <suppor*****ernet.co.za> Date: Tue, 29 Jun 2021 at 20:00 Subject: Price query acc 1***xx, created on 2021-06-29 18:47:04 To: Liela G*** Good day, A newsletter will be sent through to our customer regarding any changes regarding the services that we offer as Axxess. Thank you. Regards, Zola N***xx

From: Axxess <***> Date: 29 Jun 2021, 18:50 Subject: Axxess - Communication Received To: Liela G*** Thank you for contacting us! We have received your communications. For your reference we have assigned it a ticket id of: bbbdmaa63m Technical Support 24/7, Accounts, Hosting, Lines and Shipping Monday to Friday 8am to 5pm.

From: Liela G*** Date: Tue, 29 Jun 2021 at 18:45 Subject: Price query acc 14***x To: <suppor*****ernet.co.za> Cc: <cjmortimer> Dear Axxes I understand other service providers are responding empathetically to the significant cost reduction from Vumatel. Are you passing any if this on to customers? https://mybroadband.co.za/news/fibre/402723-big-vumatel-price-cuts.html Kind regards Liela G ***x Acc no 1 ***xs