really bad customer service

I have been fighting to get my vdsl line back to normal after some automated process migrated my line back to Telkom, i have allready paid for the month ahead and have had no service whatsoever for 2 weeks. now they are claiming that my telkom phone line is suspended but i can make calls from it and my telkom account is paid up to date. there is something wrong on your side axxess and you need to fix it!!!!