Rather consider alternative Hosting Service Provider

I have two domains with Axxess - very so oftne it happens that Axxess' certificate expires and I am unable to get access to my business email. I have to change password, then call (last time was 12 times) to get assistance. My call as eventually answered after 23 minutes. Problem with IP (which happens every so often fixed) only to find same problem 4 hours later -. I have tried to transfer domain names but they have rejected transfer and I am unable to access their "Control Panel" to authorise transfer.