R900 later still no fibre connectivity....

<p>About 3 months ago we signed up with Axxess for fibre and were promised installation in 5 weeks. We agreed and even bought a router from them. However in the 6th week we enquired about progress and was told that they had no record of us transacting with them. (I wondered how we onbtained the router!). We decided to return the router for a refund as clearly something was amiss. However we need fibre connectivity so before then end of June we app****, another time, for fibre connectivity with them as we were informed that Openserve was providing fibre in our area and that they work with Axxess. We signed up and were told that they do not know when the line will be installed. This was fine but we asked them to let us know ahead of time as we need to cancel our ADSL line with another service provider before investing money in a Fibre router. Nearer the middle of July Axxess confirms that the fibre line will be installed the next day. So ok we run around buying a router and we set up the system to work. We immediately receive an account for July which goes off on our credir card. No service yet by the way! We contact them as they connect us. All is well for about 20 minutes when the system fails. We inform them and they get it going but at speeds way slower than our exisitng ADSL line in operation. Its so slow we cannot even get emails. We inform them of this and say that we are not happy with the non-service- even to the point that the system does not even work anymore. We infiorm then to addreed via a host of emails but still not joy. We contact them telephonically shortly before the end of July and ask them to concel our service as we have had no use of our fibre line. The technician confirms that there has been a problem with Openserve and that a call will be logged. it has now been more than 3 days later and still we have no fibre and then our bank app confirms that an amount of R523 has been taken off our credit card knowing full well that we still have no fibre connectivity. So all together Axxess has taken more than R900 from us for a service which is and has not worked! I think that this amoubnts to ***** and I would personlly advise anyone not to deal with **********!!</p>