Quick to action payment, extra slow to provide service

Sim card delivered, but a week and still no data! And the only people that can assist are those (Axxess) that are not assisting but sending apology after apology.

I actioned a simswap on my Telkom package (via Axxess) on the 03 April.

Sim got delivered on the 7th.

Since it's delivery I have been calling, texting and live chatting with support agents, trying to get the sim data working. Still, no luck. I went to Telkom, but since I am an Axxess client, can't be assisted by them. Axxess on the other hand, has been doing nothing but giving me the fanciest apologies ever written.

My data costs have now almost equated to the package amount and by the looks of their inaction, I will continue having to buy data daily while waiting for them to perform this tedious miracle of doing a sim swap that takes less than a couple of hours.