Quick Incorrect debits - No/slow refunds

<p>I'm so disappointed. 2 months in a row axxess completely made a hash of my debit order. One month I can understand, but twice, this is just ridiculous. I've been trying to get a refund and change my payment method to EFT, but it's been 3 weeks now and I'm yet to receive a cent. All I hear is empty promises. Can someone from Axxess please assist by actually doing something. You are supposed to be isp of the year, act like it please. </p> <p> </p> <p>Regards </p> <p>Disappointed customer </p>