****py service by Axxess

I have been a client of Axxess since April 2024, on the 2nd of December 2024, my Fibre stopped working, I called then and send them over 40 emails, I even asked them to atleast send a technician to check what could be wrong with my network, they failed to do so. Until I took a decision to cancel their service. I am o a month to month contract with them but now they don't want to give me the ONT release for me to get another service provider, they also want me to pay for January for a service that is not working. Please help my name is Thabiso Makgetha