Poorest service from Axxess internet provider.

My internet have been down from this morning 13/11/2021. I called axxess and reported the problem. Up to now nobody have responded from axxess nor Metrofiber. I don't even think they made an effort to contact Metrofiber. I called again at 17H14 and I were told that nobody are going to respond as no technicians works on weekends. This is just unacceptable as I need the line for my business. Then I were also told that my account is not a business account and I app**** for one and the line is currently on my business name.

I want the whole South Africa to see actually how they lie to them and change things without notifying them. Then there is no support on weekends when you need them.

Then they say they won all these best internet provider of the year. *******, that's what it is.