Poor Technical Support

Customer service is very poor. Not from the agent perspective, but the structures and procedure which Axxess uses are very poor and definitely not customer focused.

Multiple calls logged with Axxess. But Axxess feels it's sufficient to simply log the call with OpenServe, and that's it, that's their part done. No follow up, no client management, nothing. BUT, they will keep accepting premiums, irrespective of whether you have internet or not.