Poor service-taking my money for LTE that is not working

I app**** for a MTN LTE but had some sim card issues. I then requested that my fund be refunded but then told rather I should apply for Telkom and Axxess will transfer the credit to Telkom services. I am now making a follow up on this matter and again I have to explain myself. Looks like your support agents don't bother to read the history of the ticket. This what Axxess told me via email: Good day > > Please apply for a service on Telkom then you advise once you are done so > that we can cancel the service that you currently have. > > Thank you > > Regards,

But now today got a reply Lulama Magadla: Hi Shelton, This is in response to ticket: Re:internet, created on 2020-07-01 07:07:30

You have to cancel your MTN service I picked up you have already placed an order for Telkom.

Regards, Lulama Magadla

Clearly there is no alignment and you continue to bill and collect money for the MTN LTE that is not working. Very poor service