Poor service from AXXESS - Stay away

I have a number of issues with Axxess.

The first is that support tickets are rarely addressed when the issue is serious or when it is an accounting issue. Minor issues are answered mostly after I have sorted it out myself. After all, we all know how to restart a connection, so it is hardly "support" to tell me that. But this is minor, since they are after all trying to help and don’t know the knowledge of the person on the other end.

The second is that they post messages blaming providers like Telkom for their own issues, thus shifting the blame. I found this out since I have three LTE modems, all of them with Telkom sim cards, and when Axxess post a flash that they have issues "BECAUSE OF TELKOM", I know they may be lying since my other two modems still runs fine with the Telkom sims cards.

Thirdly, support does not exist 24/7, not even on a lower level, and when serious connectivity issues arise, they do not make the effort to make support available after hours or to beef up the current support to assist with the load; poor business ethics.

Fourthly, I have had support tickets now being ignored for weeks, and when I stopped my debit order for UNDELIVERD and REFUND REQUESTED top-ups, which was initially reversed from their side, they reacted for the FIRST TIME, but not by responding to my tickets via their portal, but by sending me SMS's to say they have an account issue. I still had no response on my begging for support.

I finally sent a nice email to explain the situation, again asking for support, and am awaiting a reply. It is sad when SP's are so willing to bill for poor service and non-delivery "as if nothing has happened" and ignoring any request from customers.