Poor service from Axxess fibre connection

On 12 September I app**** for a fibre service from Axxess. Within the the first few days the cable and connecting box was installed. I was told the line will be activated from Vuma offices. I was told that the flashing green light will stop flashing if the line is activated. I contacted Axxess a few times to enquire about the line and Vuma came and worked on it. I was told by the Vuma technician that Axxess will come and install the router. After about 3 weeks I phoned Axxess and was told the line will only be activated if I buy a router and connect it. This was never told to me before. I got the router and connected it. Up to today (19 November)I still do not have fibre internet. This is not acceptable.