POOR SERVICE DELIVERY JUST BLAMES TELKOM

For the last couple of months I have been experiencing poor service from the ISP. A number of cases I have had very poor connectivity, I have during the past 6 weeks constantly lost my connection to the Internet although my router does not lose its broadband connection to the ADSL Telkom (Axxess managed) line.<br> <br> When I contact Axxess (often holding on for 5 minutes or more from a cellphone) I am virtually always told that the problem is with Telkom. I am informed the call will be logged with Telkom. When nothing happens for hours and I call back to get feedback I am simply told Telkom has a 30 hours response SLA with Axxess and I should call back after 30 hours. If the same problem is experienced intermittently for weeks on end then every time I call I must again wait the 30 hours. I must follow up, I must chase the issue, I must remember they are also the victims of Telkom's poor service. When I ask why did they then offer to manage my line rental and what added value did that give me as a subscriber, the same excuses are read off their response card. If I demand a refund for the lack of service, I must contact their accounts department. I must do everything!!!