Poor service and Theft

This is now day 6 without Internet,yet the account gets paid every month but this is the service I get. Client code: Cra539 Contact: ***.I've have invested so much time,data and airtime and I've not been assisted.My service is off so it's means I am paying for no use.How will I be compensated for this? How much longer do I need to waste my time,money on this?It is with much disappointment that I have to respond. As a service provider for fibre the service being delivered is very poor and unprofessional. I keep getting emails the matter is resolved to make things even worse you debit my account whereas you have not resolved my query.Technician came the 28th Feb,checked the fibre box inside my place and said the fault is outside he will return which never happened back that day.I paid for the full month and had service for 26 days not 28 days.I am requesting the matter to be resolved and these 2 days of no service to be refunded for.Let a technician get sent out to fix the wiring.This is ******* imagine paying for no service. It's a new month I have paid.. no service still