Poor service and poor communication from Axxess

After downgrading my package last month i suddenly realised on 30-Jan that my LTE service was down. After logging ticket:##25d43heb22, i was told to adjust my router's network settings. I am unable to find those network settings and informed Axxess on 02-Feb-2026. If there are setting to be changed why do you not inform your customers beforehand? Now that i have cancelled (because of Axxess's poor service), am i expected to have no internet access for the next two months? Axxess must learn to communicate and help customers