Poor service and misleading information

Agents helped me via email from day 1 to create an account and to place my order. I even sent them a photo of my routers info and it was confirmed by one of them via email that my router is compatible. The services was activated 23 June and all fees paid up to date although I have not been able to use even 1 meg of the data After several requests via email and live chat I got told yesterday that my router is not compatible I also requested twice that a supervisor or manager contact me regarding this as I am not at fault here, but no luck with that either I have everything on record/email

Unless Axxess can offer me a suitable alternative, I will take my business elsewhere. I have already started enquiries about other services

After I signed up and paid, every email I sent them is not answered, only a system reply with a ticket nr

This is really a bad reflection on their company's name