Poor service and full of excuses!

Signed up with Axxess on 14 March 2022 with the intention of having my fibre line connected by the beginning of April. There is no installation required as the line has already been pulled through to the house. I have contacted them numerous times to find out what is happening only to be told they are waiting for a “B number” from Openserve. They requested the MAC and SN number from me, which I provided multiple times but only today has this been entered into their system.

Axxess informed me that the “B number” takes 7 business days to be generated, it has been 10 business days since my sign up and this is still the excuse being used. I have never had an issue like this with an ISP, I’m absolutely disgusted by the level of service that I’ve received.

They cannot give me an update as to what is happening but are very quick to send through a proforma invoice. If this is not resolved by tomorrow I will be finding a different ISP that actually does their job and wants my business.