Poor service

I strugled 2 weeks to get proper communication from them, just to transfer my sisters account line to my account since se is moving. On the last day of which they canceled the line or her name and placed it on my name it was a friday. Why could they not tell us this earlier before end month. I waited then the weekend and phoned the monday and was told that my line will be on this afternoon. When i got home and saw nada, nothing. I phoned the support line and they told me to phone the next day the lines department. If axxess does not want a client they should just say so. Not just keep me hanging struggling for 2 weeks to get something done.