Poor Service

I app**** for fibre in the second week in December '19. First of all, during the application process, the consultant never mentioned to me that Axxess would have a month long installation period. I found this out when I called to find out when I could expect the service, then the consultant told me of the installation freeze period and that service would only resume 15 January '20. On 15/1/20 l phoned to find out when I could expect the installation. The consultant couldn't tell me other than he was sending a request to another department who would in turn inform me via email when I could expect the installation. I also sent an email requesting the same information and have still not heard from Axxess. They were quick to sell me the product and to send me an account for the router, which I settled immediately but that kinda service dissipated to complete the process. Phoning Axxess is another nightmare because you hold on for a lifetime before you get through to someone who doesn't help you. You're only running up your phone bill and l think the phone bill I've run up already cancels out the fact that the product is free. I've paid for the product with my phone bill and frustration.