Poor service

I bought 20 Gig of data at 11h00 and by 13h04 i still have not received my data. Phoned support and spoke to Alain but insists that the data was allocated and it is used up. I insisted to speak to the supervisor without no luck. so i used 20 gigs in two hours??I have been experiencing the same problem whereby i buy data and i must always phone after 2 hours as it is still not loaded. I am not tired of this poor service delivery. Please terminate the services and i will look for another service provider. Thabo mon162